How can we help?

Guides, ways to reach us, and the policies that keep rooms kind.

Help center

Getting started

What a channel is, how presence works, and how to join quietly without any pressure to be on camera.

Owning a channel

Registering a name, appointing operators and moderators, and shaping access, speaking, and safety.

Video Board & clips

Uploading clips, triggering shared moments, and who is allowed to play them in a room.

Broadcasting

Streaming a room out, recording sessions, and running podcast mode with hosts and guests.

Billing & plans

Tiers, channel limits, and what you do and don't pay for. You never pay to participate or speak.

Trust & safety

Reporting people, clips, or channels, blocking, and how appeals are reviewed.

Get in touch

Questions about your account, a channel, or billing? Send them our way and we’ll get back to you.

Report a problem

Something not working right? Tell us what happened and we’ll look into it.

Community guidelines

Cheers is somewhere to belong. Be kind. Lurking is welcome. No harassment, hate, or threats. Respect operators — they shape the room. Don't share others' private info. Keep clips and media appropriate for the channel. Channels set their own house rules on top of these.

Channels are licensed namespace assets, not property; registration grants usage and ownership rights subject to the expiration and reclamation policies. Verified and reserved names are governed separately. Subscriptions bill monthly and can be cancelled anytime.

Privacy

We collect what's needed to run your channels: account info, presence, and channel activity. You control your visibility and can export or delete your data from Security & login. We don't sell your data or serve ads in Cheers.